FAQ’s

Students

Q.
How can I get help?

A.
IT Services are centrally located in Block B behind the Careers office on the main corridor. The Student Helpdesk is located Downstairs in the Library, Social zone room 3.

Q.
How do I log on to the IT network?

A.

When you become a fully registered student, a user account will automatically be set up for you.
Details on how to login for the first time will be outlined at induction. Help with logins is also available at the Student Helpdesk located Downstairs in the Library, Social zone room 3. You can then log in to all IT Services. Computers, Email, Wireless and other services.
Your logon ID will be Sxxxxxxxx
Your email logon ID will be Sxxxxxxxx@nullmail.itsligo.ie
Your default password is your date of birth in the format DDMMYYYY.
(so if your DOB is 7th March, 1987, then your password is 07031987)
Your number will be printed on your student card.

Q.
Where do I store my files?

A.

All students have space allocated on the campus network to store files. Your H: Drive can be found by clicking the “my computer” shortcut on the desktop.
Also students have an allocation of 1TB storage with Microsoft OneDrive accessible via office365.itsligo.ie. To Download OneDrive go to onedrive.com/download for use on laptops and mobile devices – direct to OneDrive page within IT Services accessible within the College on IT Sligo PCs at office365.itsligo.ie

Q.
How do I print my work?

A.

All students have access to printing facilities in the computer labs and printing and photocopying facilities in the library. You will first need to put credit on your print account in the booknest book shop after which you will be ready to go. Click here to start printing.

Q.
How do I check e-mail from off-campus?

A.
Student email can be accessed as via links with the Student Hub. You can also just go directly http://mail.office365.com/ – logging in with your email  logon ID (studentnumber@nullmail.itsligo.ie) and your campus password

Q.
How do I access the Wireless Network (Eduroam)?

A.

Instructions on setting up wireless can be found here

Q.
How can I change my password?

A.

You can change your password off campus by following this procedure.

  • Go to Student Email
  • Login using your Student ID and current password.
  • On the left hand side of the page select Options.
  • Scroll down the Options page until you find the Change Password button.
  • Click the Change Password button. This will launch the Internet Services Manager Page.
  • Enter your Student ID in the Account box.
  • Enter your current password in the Old password box.
  • Enter your new password in the New password box.
  • Re-enter your new password in the Confirm new password box.
  • Select OK to finish

Q.
What computers are available?

A.

Currently all computers across campus are Dell PCs. Upgrades take place every year. Computers and printing are available to use in all labs across campus between 9.00 and 22.00 hours. Students can use all PCs in B, D and E block. The library also provides access to computers. Please check timetables before entering labs as classes may be in progress. Wireless network access is also available across campus.

Q.
What software is available?

A.

IT Services do not provide software for students. Some retailers do provide software at reduced prices for students.Click here for details.
Time limited versions of AutoCAD are available to registered students. For details Click here
For details on Microsoft Development software Click here
How to install labviewClick here

Q.
When can I use the PC facilities?

A.

Computers and printing are available to use in all labs across campus between Monday to Friday 09.00-22.00 and 09.00-16.00 Saturday.
Students can use all PCs in B, D and E block. The library also provides access to computers. Please check timetables before entering labs as classes may be in progress.
You can use your laptop and connect to the wireless network.
You can also connect you laptop in the student canteen area. Network points are available.
You cannot connect your laptop in labs to network data points. Students who do so are in breach of the computer usage regulations and will have their privileges suspended. A fine is payable for breach of the regulations and disciplinary action may also result.
For available labs click here

Q.
How can I check my examinations results?

A.

Prior to the June and Autumn examination sessions, the Examinations Office will write to you giving you login details for Self Service Banner. Self Service Banner is a web based application used by the Institute to display Examinations results
Details on how to use this system are available here.

Q.
Virus Protection?

A.

All students should have up to date virus protection on their laptops. A number of applications are available online both free and to purchase.

Q.
How do I learn to use the computer software in Labs?

A.

Contact you Lecturer or Head of Department for help and software tutorials. IT services can provide help with technical support issues.

Q.
Where can I get the latest news regarding IT services?

A.

Go to our website the main IT-services homepage or contact the student it helpdesk located Downstairs in the Library, Social zone room 3.

Q.
What regulations govern my use of IT services?

A.

All computer usage is governed by the computer usage regulation click here Read them carefully. IT facilities should not be used for any purpose other than institute business and academic use. Please take the time to read our computing usage regulations and be aware of your responsibilities when logged on to the campus network. For breaches of campus acceptable usage policies, disciplinary action will be taken and a fine of 20 Euro is payable for reinstatement of computer privileges.
Remember every time you log onto the computer network or surf the web your usage is time stamped and a record created. This is regardless of whether you are on or off campus.

Q.
What do I do if I receive abusive or harassing e-mail?

A.

Please contact you Head of department and also email abuse@nullitsligo.ie

Staff

Q.
How can I get help?

A.

IT Services are located in Block B behind the careers office on the main corridor. The Student Helpdesk located Downstairs in the Library, Social zone room 3.

Q.
How do I log in to use the computers?

A.

You must first be registered by Human Resources (A2014) on the institute personnel information system CORE. Once this has been done IT Services will receive an automatic notification by email that a new person has commenced employment. We then set up your login ID, email, and provide access all other IT services.
Your new email address will be lastname.firstname@nullitsligo.ie
Please note: IT Services do not provide temporary logins for staff.

Q.
How can I change my password?

A.

You can change your password by holding down ctrl-alt-del, when you are logged on.
Or go to the student IT helpdesk located Downstairs in the Library, Social zone room 3.; an IT Technician will reset it for you.

Q.
How do I check e-mail from off-campus?

A.

Staff email can be accessed via the web site www.itsligo.ie go to the staff link on the top of the home page. You will then be directed to the staff page with a staff email link outlook.itsligo.ie

Q.
Can I connect to IT Sligo services from off-campus?

A.

Email – outlook.itsligo.ie
Adobe Connect – adobeconnect.com
Moodle – vle.itsligo.ie
Panopto recordings – panopto.com
SQL Servers and Network Drives are not available.

Q.
What do I need my staff card for?

A.

Staff can use their card for library loans and it is also a useful identifier for IT Technicians when providing direct support for staff.

Q.
Can I connect my own laptop to the network?

A.

Currently access to the IT Sligo LAN is available only to IT Sligo purchased Laptops. This restriction is in place to stop the spread of viruses, adware, spyware; and the use of unauthorised software across the network.
You can use your laptop across campus and connect to the wireless network. You can also connect you laptop in the student canteen area. Network points are available.
You cannot connect your personal laptop to any network data points in offices or labs. Staff that do are in breach of the computer usage regulations.

Q.
How do I access the wireless network?

A.

Q.
Where do I go for IT help?

A.

All Staff requests for IT help should be logged on our online helpdesk at helpdesk.itsligo.ie
If your PC isn’t working you can use any PC in any office or LAB to log a request; or go to the student IT helpdesk located Downstairs in the Library, Social zone room 3. An IT Technician will log the request for you.
Please remember all IT Support staff work from an assigned ticketing system to agreed service level agreements and cannot deal with requests for support by phone or in person. Prioritisation of allocated requests is carried out by Senior Technical Staff in consultation with the IT manager.

Q.
Where can I find contact details?

A.

All contacts details are available on our web site: Click here

Q.
Can I have new software installed in the computer labs I teach in?

A.

In April/May IT Services invite software requests and requirements from Heads of Department for the next academic year starting September.
Major software installations and modifications to computer labs based on these requests take place in June, July and August.
Only minor modifications will be carried out by IT Services, during term time.

Q.
What do I do if I receive abusive or harassing e-mail?

A.

Report it immediately to abuse@nullitsligo.ie

Q.
How do I set up voice mail?

A.

Here are our voicemail instructions. Click here for more infovoice mail instructions

Q.
Can I get support for my mobile devices?

A.

IT Services provide support for mobile devices purchased for IT Staff by the Institute.

Q.
What regulations govern my use of IT services?

A.

All staff usage of IT facilities is governed by the staff computer usage policy please read it carefully.
click here for more details.

Q.
Can I have two accounts on the same system?

A.

Some lecturing staff may need a student account when teaching computer subjects. A request for a login ID can be made at helpdesk.itsligo.ie

Q.
Can I create a personal Web page?

A.

At IT Sligo staff members can create personal webpages. Webspace is available to all staff.

Q.
Can I read my IT Sligo email from any computer?

A.

Yes you can log onto our email service using Microsoft outlook web access. Staff email can be accessed via the web site itsligo.ie go to the staff link on the top of the home page. You will then be directed to the staff page with a staff email link outlook.itsligo.ie

Q.
How can I set up an email program on my own computer, like Outlook?

A.

If you require Microsoft Outlook on your staff PC please log a request here helpdesk.itsligo.ie

Q.
How can I forward my IT Sligo email account to my Google or Yahoo or other email account?

A.

If you already have your own personal email account, you can easily forward your College emails to it, so you don’t miss any important messages. Select the link below and log in with your IT Sligo Account username and password.
To forward my College emailclick here and then choose “Organize Email”.
You can create a new inbox rule to forward any incoming mail to an alternative address including options to specify other conditions.

Q.
How do I get a new PC?

A.

IT Services will try to repair a staffs current PC .If a replacement PC is required staff will receive a new or recycled PC.
IT Services audit all PC hardware annually and make recommendations on the number of upgrades required in each school/ administration function based on the PC age and staff teaching requirements.
If a staff PC requires replacing outside this allocation a New PC will need to be approved by their Department Heads/Administration manager and funded through the school/administration function.
Staff will be required to log a “Computer Replacement” work request on helpdesk.itsligo.ie .
IT Services staff will reply with the cost of the PC which will need to be transferred to ITS account from school/function administration. Once this budget transfer is complete IT services will raise the relevant order.
Staff should expect delivery of their new PC with 2-3 weeks(This may be subject to change).

Q.
How will computer orders be handled for new staff?

A.

All IT equipment is ordered through the Office Manager in the Office of Learning Environment. When the equipment arrives you will be contacted by IT Services support staff to arrange a suitable time for installation.
Please Note: Details, Prices and Specifications are available from the Technical Support Coordinator Ext 7282. Equipment is setup, deployed and installed by IT Services depending on the resources available. We will endeavor to have your equipment delivered at the earliest possible opportunity. IT Services Move Add Change Dispose (MACD) all IT infrastructure throughout campus. IT equipment not purchased through IT Services will not be connected to our campus network or installed and maintained by IT Support staff.

Q.
Can we schedule when our computers will be ordered and when they will be received?

A.

Staff PCs are delivered in batches, during two periods throughout the year. Your new PC will be scheduled for delivery in either Sep-Dec or Jan-Mar. Computer labs deliveries take place June to August only.

Q.
How will computers be configured?

A.

Each department will have specific software requirements. All PCs software installations are built to reflect the software requirements of the department. If you require additional software or modifications to existing software installed,
please log a request at helpdesk.itsligo.ie.

Q.
What are the steps for ordering a non-standard computer?

A.

All specifications for IT equipment are managed by IT Services. If you require like a copy of current specifications for PCs Laptops etc. please Log a work request asking for this at helpdesk.itsligo.ie
ITS involvement in hardware purchasing is essential in relation to specification approval by the ITS department for

  • Warranty and maintenance coverage
  • Obtaining replacement parts
  • Recommending/Supporting accompanying software
  • Licensing issues for supporting software
  • Specify whether new hardware is compatible with or feasible to use on current systems

2017/18 Prospectus

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